Last Updated: [5th July 2026]
Our COD gives Peace-of-Mind Guarantee. Because you trust us, we want you to feel completely secure shopping with us. If your custom apparel doesn’t fit perfectly or isn’t exactly what you hoped for, we’ve got your back with a seamless, stress-free process.
1. Hassle-Free Size & Colour Exchanges
- 3-Day Window: You have 3 days from the date of delivery to request an exchange for a different size or Colour.
- Complimentary Reverse Pickup: You don’t have to worry about packing rules or visiting a courier office. We will arrange a courier to pick up the item directly from your doorstep at zero extra cost to you.
- Condition: To qualify for an exchange, the item must be unworn, unwashed, and in its original packaging condition.
2. Damaged, Defective or Wrong Items Sent
We take quality checking very seriously, but if a slip-up happens or an item is damaged during courier transit, we will immediately send you a brand-new replacement at absolutely no charge.
- Timeline: Please report any manufacturing defects or transit damages within 3 days of delivery.
- Verification: To help us escalate the error with our supplier hub, kindly provide a brief, unedited unboxing video showing the defect along with the courier packaging label.
3. Order Cancellations
- Orders can only be canceled prior to dispatch. Once an order is shipped, cancellation requests cannot be accepted.