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Two Angels

Refund & Cancellation Policy

  • Eligible Window: You may request a return or exchange within 7 days of delivery.

  • Item Condition: Items must be unused, unwashed, undamaged, and returned in their original packaging with all tags, labels, manuals, and accessories intact.

  • Proof of Package Condition: We recommend capturing a continuous unboxing video when opening your shipment. This speeds up verification in cases of missing components or transit damage.

Non-Returnable & Non-Exchangeable Items

Certain product categories are exempt from return or exchange due to safety, hygiene, or custom license constraints:

  • Personalized, custom-printed, or made-to-order items.

  • Clearance items marked explicitly as "Final Sale" or "Non-Returnable."

Refunds

  • Prepaid Orders: Approved refunds will be credited back to the original payment channel (Credit/Debit Card, UPI, Net Banking) within 5 to 7 business days after the returned product completes warehouse quality check.

  • COD Orders: Refunds for COD orders are processed via UPI or transferred via IMPS/NEFT to your validated bank account within 5 to 7 business days post-inspection.

3. Order Cancellation & Modification Policy

  • Pre-Dispatch Cancellations: Orders can be canceled directly from your account dashboard or by contacting customer support before dispatch. Full refunds apply to prepaid pre-dispatch cancellations.

  • Post-Dispatch Cancellations: If the order has already been shipped, you can refuse the package at the time of delivery attempt. A nominal two-way shipping charge may be deducted from the final refund amount for post-dispatch cancellations.